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The e-mémoires of the Académie Nationale de Chirurgie

To Care, we Have to Work Together! 1 Patient 1 Team Campaign

ARZALIER-DARET S

Seance of wednesday 14 october 2020 (La gestion des conflits au bloc opératoire)

DOI number : 10.26299/5t9v-vc31/emem.2018.4.011

Abstract

Operating Theater and technical areas where anesthetists are working with others health professionals are under pressure. Verbal abuse may be considered as an “everyday” condition. The caregivers do not feel to be prepared to face them. The SMART Committee has launched with the National Surgery Academy in 2019 a campaign for conflict prevention and development of tools. These are a charter of good conduct, conflict management training, and cognitive help for conflict analysis to help teams to identify root causes and promote team cohesion.